Privacy Notice

1. Who we are

Software Spark Sdn. Bhd. (“Software Spark”, “we”, “us”) operates softwaresparkai.com and provides information about AI model development, inference engineering, and deployment services. Privacy inquiries may be sent to privacy@softwaresparkai.com.

2. Personal data we collect

We may collect information you choose to send by email, including your name, work email, company, role, technical requirements, and message contents. We may also receive ordinary web-server logs such as IP address, user agent, requested URL, timestamp, and security events.

3. Why we process it

• Respond to inquiries and assess requested services.
• Prepare technical, security, or commercial proposals.
• Operate, secure, troubleshoot, and improve the website.
• Maintain records required for legal, security, and contractual purposes.
• Send updates only where permitted and with an available opt-out.

4. Sources and required information

Information normally comes from you, your organization, service providers acting for us, or publicly available business sources. You may decline to provide information, but we may be unable to respond or prepare a proposal.

5. Disclosure

We may disclose data to hosting, email, security, analytics, professional-adviser, and subcontractor providers that need it to perform services; to your organization where appropriate; or to authorities where lawfully required. We do not sell personal data.

6. International transfers

Website, email, or service providers may process data outside Malaysia. Where required, we use contractual and operational safeguards appropriate to the transfer and the information involved.

7. Retention and security

We retain inquiry and business records only for as long as needed for the stated purposes, legitimate business records, security, dispute handling, or legal requirements. We apply access control, encryption where appropriate, logging, backup, and supplier-review measures proportionate to the service.

8. Cookies and analytics

The current public website does not intentionally use advertising cookies. Infrastructure providers may use essential security or delivery technologies. If analytics or non-essential cookies are introduced, this notice and any consent controls will be updated.

9. Your choices and rights

Subject to applicable law, you may ask for access, correction, information about processing, withdrawal of consent where processing relies on consent, restriction, deletion, or to stop direct marketing. We may need to verify identity and may retain data where legally permitted or required.

10. Inquiries and complaints

Contact privacy@softwaresparkai.com. You may also contact Malaysia’s Personal Data Protection Commissioner where applicable. This notice is intended to follow Malaysia’s Personal Data Protection Act 2010 and applicable amendments.

11. Changes

We may update this notice when our services or legal obligations change. The latest version and effective date will be posted on this page.